Metro 311 is Metro Louisville’s customer service center — think 911 for non-emergencies. It’s technically a division of Metro Emergency Services, but 311 dispatchers are responsible for connecting Louisville residents with the services + resources the city has to offer.
Today, we’re rounding up the most common 311 services Louisvillians request, plus some lesser-known resources the department offers.
Find a department or agency
The Louisville government is made up of over 50 departments, from Arts + Creative Industries to Urban Forestry to Public Works. There are also plenty of related agencies, like the Louisville Zoo, the Belle of Louisville, and LG&E. Check out the full list.
Large item pickup appointment
Louisville residents in the Urban Services District can schedule up to four large items for trash pickup each week. That’s anything that won’t fit in your curbside trash can. Large item pickup only covers single items — no boxes of small items, yard waste, or construction materials.
Pro tip: Metro government recommends trying to donate large items before tossing them out.
Missed services
Trash + recycling pickup in the Urban Services District rotates depending on your address. Use the Address Lookup tool on the Metro Government home page to find your pickup day.
If your garbage or recycling is missed, report it to 311 and crews will be by within 72 hours.
Remember: yard waste and recycling will operate on an alternating schedule until Monday, March 10.
Garbage/recycling container requests
If your garbage or recycling bin goes missing, you can request a replacement. While you wait, you can use your own container, provided it meets the following parameters:
- 30-40 gallon container with two handles and a lid
- Clearly marked “Garbage” or “Recycling” — stickers are available from the Metro Solid Waste office on Meriwether Avenue.
If your bin is too big, you can request your 95 gallon cart be swapped for 65 gallons.
Social services
Metro 311 can direct you to assistance programs like the Low-Income Home Energy Assistance Program. You can use 311 to find other services as well.
How to use 311
If you need to make a service request, get in touch with someone in Metro Government, or another agency, there are a few options.
- Dial 311 or call 574-5000
- Send an email
- Download the Metro311 App
- Submit your request online
Here’s a sample of what else Metro 311 might be able to help with:
- Potholes — ‘tis the season
- Animal control — the only wild animals Animal Services will assist with are bats
- Parking concern or unattended vehicles
- Sewer or drainage issues
- Traffic light or street sign issues
- Zoning and building permits
