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Get to know Louisville Metro311

Metro311 is your connection to the government. | Photo by Louisville Tourism

Imagine this: You’re driving down I-71 and you hit a huge pothole that shakes your whole car; or you swing by new vegan bakery The Flour Shoppe for a sweet treat, but notice graffiti on the side of the building; or maybe you put your recycling out on the curb on time, but it didn’t get collected.

Who you gonna call? 3-1-1. Well, technically, the number is a little longer — (502) 574-5000, but dialing 3-1-1 is way faster.

Since 1989, Louisville Metro Customer Service Center — aka Metro311 — has taken service requests, listened to suggestions and questions, registered complaints, and passed on compliments.

In January 2023 alone, 16,176 Louisvillians made Metro311 requests. The top five concerns were missed services, container requests, street issues, social services, and Louisville Metro agency information.

There’s a lot this little, non-emergency number can do, so let’s break it down for you.

Service requests

When you contact Metro311 via phone or its mobile app, a service request is created with an assigned tracking number. It’s sent to the appropriate agency and when it’s resolved the case is closed. On the app, you can even see if the same issue has already been reported on a map.

Here are a few things you can make a service request for:

Graffiti removal
Parking issues
Large Item Pickup
Smoke detector concerns
Potholes
High weeds + grass

Browse the full list.

Get information

Metro311 can answer questions about any metro service + help with the Online Permit Portal, which is the hub for business licensing, applications, and inspections.

Hours of operation

You can reach a customer service representative Monday through Friday from 7 a.m. to 7 p.m. or log onto the app 24/7.

Asked

True or false: You can call Metro311 about a noisy dumpster.

A. True
B. False

Take a guess

Events

Thursday, April 6

Disney On Ice presents Find Your Hero | Thursday, April 6-Sunday, April 9 | Times vary | KFC YUM! Center, 1 Arena Plaza, Louisville | $25-$95 | See Mickey and Minnie Mouse with other Disney characters perform on ice.
Full “Frog” Moon Hike | Thursday, Apr. 6 | 8-10 p.m. | Bernheim Arboretum and Research Forest, 2075 Clermont Rd., Clermont | $10-$15 | Take a walk on the dark side and discover the forest at night beneath the moonlight with a naturalist.

Friday, April 7

Easter Basket Cake Class | Friday, Apr. 7 | 6-7:30 p.m. | Bae’s Baekery, 1164 S. Brook St., Louisville | $60 | Make a spring-inspired Robin’s egg cake with a smooth finish and buttercream basket on top.
“Cézanne: Portraits of a Life” | Friday, Apr. 7-Sunday, Apr. 9 | Times vary | Speed Art Museum, 2035 S. 3rd St., Louisville | $8-$12 | Watch a film about the life + work of this famous Post-Impressionist painter at the Speed Cinema.
Family Fun Night | Friday, Apr. 7 | 7-9 p.m. | Mary T. Meagher Aquatic Center, 201 Reservoir Ave., Louisville | Free | Make a splash with the whole family at this indoor swimming pool in Crescent Hill.

Saturday, April 8

Paristown Garden Show | Saturday, Apr. 8 | 9 a.m.-6 p.m. | 720 Brent St., Louisville | Free | Peruse plants, flowers, and garden decor + enjoy a wine garden.
Easter Egg Hunt | Saturday, Apr. 8 | 10 a.m. | Barn8 at Hermitage Farm, 10510 W. Hwy. 42, Goshen | $10 | Let the kiddos hunt for eggs with a surprise visit from the Easter Bunny — plus, enjoy snacks, sandwiches, and cocktails.
Shakespeare in the Parks | Saturday, Apr. 8 | 6 p.m. | Iroquois Park, 1080 Amphitheater Rd., Louisville | Free | Catch a performance of “Hamlet” by Kentucky Shakespeare.
Indoor Skate | Saturday, Apr. 8 | 6-9 p.m. | California Community Center, 1600 St. Catherine St., Louisville | Free | Roll into the weekend at this 18+ roller skating event — just bring your own skates.

Find more to do

Click here to have your event featured.

Opening

Retail

Louisville’s first Palmetto Moon is opening soon

Presented by a LOUtoday Partner

Palmetto Moon sales reps standing with the Spin to Win wheel.

New store alert — celebrate the opening of Palmetto Moon with giveaways, live music + more. | Photo provided by Palmetto Moon

Get in, LOU — we’re going shopping. Ready for a new place to snag the latest must-haves from your favorite brands? Enter: Palmetto Moon.

The South Carolina-based store is opening its first Louisville location at Mall St. Matthews (5000 Shelbyville Rd., Ste. 1725). It’s a one-stop shop for women’s and men’s fashion, kids’ apparel, home goods, shoes, accessories, collegiate gear, drinkware, and more for the Southern at heart (think: YETI, Simply Southern, Vineyard Vines, Columbia, Southern Marsh, and University of Louisville gear).

To celebrate, Palmetto Moon is hosting a grand opening event — and you’re invited. The celebration is happening Saturday, April 8 with a lineup of fun festivities:

Door prizes
Live music
A free custom 20-oz. YETI Tumbler with a purchase of $40+ for the first 200 customers
Spin to Win prizes every 20 minutes
Hourly grand prize bundles from brands like YETI and Swig
And more

Bonus: Show or mention promo code LOUTODAY10 at checkout to receive 10% off your entire purchase (excludes clearance and is valid only at Mall St. Matthews between April 8-16, 2023).

See y’all there, LOU.*

RSVP + get more event details

News Notes

Trending

Earlier this week, we shared how Jack Harlow became the face of local beverage brand Phocus seemingly overnight. It’s now confirmed that the Grammy-nominated Louisville rapper is a co-owner and the chief creative officer of the caffeinated sparkling water company + plans to share it nationally. (Louisville Business First)

Development

Commercial real estate company KennMar bought the mirrored Fifth Third Bank tower located at 401 S. 4th Street. The 26-story building is one of the tallest in LOU and came with a price tag of $9 million. The Indianapolis-based company plans to start renovating the property’s elevators, lobby, fitness center, and more this summer. (WLKY)

Ranked

A round of appaws, please. Derby City is one of the top 10 best cities for pet owners according to Forbes Advisor. Our No. 9 ranking, out of 91 locations, cited our city has the third-lowest veterinary fees for cats and dogs + the 17th highest concentration of vet offices.

Number

$100. That’s how much the Belle of Louisville Riverboats’ new season pass costs. Unlimited leisure cruises, meal ticket discounts, priority boarding, free popcorn, and more are all part of the annual program which can be shared + used with up to four people within a household.

Concert

Funk music innovator George Clinton is coming to Old Forester’s Paristown Hall with his group Parliament-Funkadelic on Saturday, Aug. 26. The Rock and Roll Hall of Famer + recipient of the Grammy Lifetime Achievement Award is best known for his band’s 1967 song, “I Wanna Testify.” Tickets go on sale Friday, April 10.

Giveaway

The Kentucky Science Center is raffling off box seats to the 2023 Kentucky Oaks and Derby. Tickets are $100 each for a chance to win seats for six, which includes all-inclusive food and drinks. Only 500 raffle tickets are available with proceeds benefiting the museum’s Annual Fund for Science, so giddy up.

Shop

Making a shopping list for Easter? Kroger has all the Easter essentials — from flavorful meats to spring veggies to sweets for filling those baskets. Pro tip: Check the weekly ad for holiday sale items.*

Drink

An electric wine opener is one of those inexpensive kitchen gadgets that you don’t know how you lived without once you get one. We especially love this one for its sleek design and ergonomic grip. To upgrade your wine even further, this set includes an automatic wine aerator and reusable vacuum stopper.

Eat

Hop to it, LOU

4 Easter brunches in Louisville

Dine in style at The House of Marigold. | Photo by LOUtoday

It’s an eggcellent time to start thinking about where you want to brunch this Easter weekend and we’ve got you covered with these four options to fill your basket.

House of Marigold, 10310 Shelbyville Rd., Louisville

Derby City’s latest brunch spot is whipping up an exclusive, four-course Easter Sunday meal for $45 and includes dishes like an everything bagel salad, short rib bourbon demi, and carrot cake.

Captain’s Quarters Riverside Grille, 5700 Captain’s Quarters Rd., Prospect

Dig into this buffet featuring French toast casserole, peel-and-eat shrimp, deviled eggs, fried chicken, and more from 11 a.m to 6 p.m. at this waterfront restaurant for $43.95.

Black Jockey’s Lounge, 630 S. Fourth St., Louisville

Fill your plate with breakfast favorites for $35 per person with an option to upgrade to bottomless mimosas for $20 from 11 a.m. to 4 p.m.

More this way

Answered

What new business would you want to open in NuLu next?

WStoday: Downtown Winston-Salem street — The spot serves Cuban sandwiches, black beans, and all the fixins’.
|
Photo by TBAYtoday

Last week we told you about Bob Dylan’s whiskey company Heaven’s Door moving into NuLu and prompted you to tell us what you want to open next. Here’s what you said:

“Best of Everything retail store — a jewelry, fashion accessories, & gifts store. Only locations are in Florida.” — Carolyn R.
“A bar, not a restuarant, just an old fashioned bar.” — Denise H.
“Parking” — Buck P.

The Wrap

Today’s edition by:
Katie

From the editor

If you’ve ever wondered why images of chicks, bunnies, and colorful eggs surface around Easter every year, the Frazier History Museum has an answer and some photos.

Missed yesterday’s newsletter? Find out what you all really thought about Louisville’s best pizza.

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